Waiting and waiting for your check? Here’s why
It’s one of the great mysteries of the universe, on par with “Why is the sky blue?” and “Why do you yawn when someone else does?”
It’s a question I ponder … and ponder … at the end of way too many meals: Why does it take so long to get the check?
Where did she go? I can’t remember what she looks like. Is that her with the ponytail?
One effective technique is craning your neck, looking around the room in such an obvious way that other employees will notice and locate the missing person.
Could someone check the bathroom? Or the back door?
Once, while waiting seemingly forever for the check at a now-closed east side seafood place, I walked into the ladies room and was startled to find our waitress on her cell phone.
That’s not typical, of course.
But I so often end up impatient for the bill that I’ve wondered if there are built-in delays I’m not aware of . Sometimes I’ve even suspected I was waiting for the check at the same time the server was waiting for me to ask for it.
Restaurant industry veteran Tim Wilkins, who does consulting and service training through Wilkins Hospitality Group, says all of that can be true. Or not.
“I’d like to have a good answer for you, but there’s not really one single thing” that delays checks, said Wilkins, who also owns the Historic White Horse Inn in Metamora, Mich.
“The biggest issue is maybe other tables that require more attention. … When servers are taken out of their pattern, even the most experienced ones can lose focus for a couple of minutes,” he said.
Bills can also be delayed by computer issues. For example, as a loss-prevention measure, computer systems at some places won’t generate a bill without a manager’s OK if servers haven’t rung up any nonalcoholic beverages.
Behind the scenes, there’s side work – tasks like refilling salt shakers – that servers must do before their shifts end. The work can take employees off the dining room floor, and 5 minutes can turn into 10.
On top of it all, the job is a juggling act. “There’s food up in the window that they have to deliver; another table needs another round of drinks; you need your check. … They get pulled in seven directions at once.”
But those aren’t excuses, Wilkins said. It’s the server’s job to sense the customer’s timetable and meet it. Are they out for a leisurely meal or are they heading to a movie?
“We say, ‘Read the customer.’ … But sometimes they read it wrong. Some customers give you the impression they’re fine, and then all of a sudden they’re ready to go,” he said.
“If the customer is in a hurry,” he adds, “the more they can communicate that, the more helpful it is.”
He’s right. Being direct about your mood and plans is the best way to help servers meet your needs, whatever they are.
But I’m a realist. If you really want to avoid the MIA-server syndrome at the end of the night, ask for the bill before you finish your meal.
No thanks; no more wine. But could we go ahead and get our check ?
You’re less likely to be delayed when you do want to go. Plus, it’s a great way to avert dessert.