Customer bad behavior irks servers
There are two sides to every tale – and table – so we also asked servers to share their complaints about customers.
The employees quoted here asked to be identified only by a first name or initial and city of residence, to avoid repercussions at their jobs.
Most concerns came down to tips – their main source of income. Several noted that few people understand how they are compensated .
The most detailed explanation came from T in Farmington Hills, who wrote, in part: “I must pay tips and taxes on what you spend, not what you tip. In simple terms, if your bill is $100, I owe Uncle Sam 8 percent (plus) 5 percent to the bartender (whether you drink or not) and 10 percent to 15 percent to a bus person.” Other employees may also get a cut. “If you leave $20 (on a $100 check), I get $12. If you leave $10, I have worked for free.”
The single most common server complaint focused on “camping” – guests staying at the table long after finishing, which means the employee can’t serve another party and receive another tip.
“In order for your server to make a living, your server has to turn tables,” explained Nana of Detroit. Moving to the bar – a more viable option now that they’re smoke-free – allows the server to host a new party.
Karen of Rochester Hills added that, even if the restaurant is not busy, “the server has to stay until you leave and is not getting paid anything.”
Carryout server Caitlin of Detroit wrote, “I get paid like a server gets paid, and if I don’t get tipped, I don’t make money that night.”
She also noted, “I really do want your order to come out correctly. If you have a problem, please tell me.”
Virtually every server echoed that sentiment. “Please tell us if you are not happy with your food or drinks,” Karen of Rochester Hills said. “We would much rather fix the problem than have you leave unhappy and tell others.”
Many complained, in one way or another, about society’s increasing rudeness. “What customers often don’t bring to the tables and barstools of the Detroit area (is) respect,” wrote Brian of Northville.
Other frequently mentioned issues were uncontrolled children and people who won’t stop their cell-phone conversations to place an order .